RETURNS & REFUNDS
Clear guidance for returns, damaged orders, product concerns, and refund requests.
Return Eligibility
Return eligibility depends on the product condition, order type, delivery status, and the reason for the return. Please contact ForestPark before sending back or disposing of any product so our team can review the request.
Damaged or Defective Products
If product arrives damaged or appears to have a quality issue, stop using the affected material and document the condition with clear photos. Keep the packaging, lot information, and proof of purchase available for review.
Incorrect Orders
If you receive the wrong product or quantity, compare the shipment with your order confirmation and document the discrepancy. Contact customer support as soon as possible and keep the product and packaging available until the issue has been reviewed.
Non-Returnable Products
Products that have been used, opened, improperly stored, exposed to moisture, contaminated, or damaged after delivery may not be eligible for return. Certain bulk, special-order, or commercial purchases may also be subject to additional restrictions.
Refund Processing
Approved refunds are processed after the return or claim has been reviewed. Processing time may vary depending on the payment method, order type, and the nature of the issue.
Delivery Charges
Original delivery charges may not be refundable unless the return is related to an order error, verified product issue, or another situation approved by ForestPark. Any return pickup or redelivery charges will be discussed before arrangements are made.
How to Request a Return
Contact ForestPark with your order number, purchase date, product details, reason for the return, and photos when applicable. Do not ship or dispose of product until you receive further instructions from our team.
Contact Support
For help with a return, refund, damaged order, or product-quality concern, use the ForestPark contact form or customer-support details on the website. Providing complete order information will help us review your request more quickly.
NEED HELP WITH A RETURN?
Contact our team with your order details and we’ll help review the next steps.
